Return and Exchange Window
We accept eligible return and exchange requests within 30 days after delivery. Please contact us within this period with your order number and the reason for your request.
Eligible Items and Conditions
You may request a return or exchange if an item arrives damaged, defective, or different from what you ordered, or if you change your mind about an eligible item. For example, contact us if a necklace arrives with a broken clasp, a ring is the wrong item, or an earring is damaged.
For a change-of-mind return or exchange, the jewelry must be unused, unworn, unaltered, and in its original condition, with its original packaging and any included tags, certificates, or accessories. Please include proof of purchase. Items damaged through wear, misuse, alteration, or improper care are not eligible for a change-of-mind return. These conditions do not limit remedies required by applicable law for damaged, defective, or incorrectly supplied goods.
How to Return an Item
- Email info@joyeriagomezmarg.com or call +13039558788 within 30 days of delivery. Provide your order number, the item, and the reason for the return. For damage, defects, or an incorrect item, please include photos when available.
- We will provide return instructions and, where applicable, a prepaid return label. Carefully pack the jewelry and its included packaging and accessories to protect it in transit.
- Send the item to: Joyeria Gomez & Marg, 5115 W Alameda Ave, Denver, CO 80219, United States. Retain your shipping receipt and tracking information.
- After the return arrives, we will inspect it and notify you of the outcome.
How to Exchange an Item
Contact us within 30 days of delivery with your order number, the item you wish to exchange, and the replacement you would like. We will explain the return steps and confirm whether the requested replacement is available. Send the original item to Joyeria Gomez & Marg, 5115 W Alameda Ave, Denver, CO 80219, following the instructions above. Once we receive and inspect the eligible return, we will arrange shipment of the replacement. If it is unavailable, we will discuss an alternative or a refund for the eligible return.
Return and Exchange Shipping Costs
If an item is damaged, defective, or incorrect, we will cover reasonable return shipping and, for an approved exchange, the replacement shipment. For a change of mind or a customer-selected exchange, you are responsible for the cost of sending the item back; we cover shipping of the replacement within the United States. We do not charge a restocking fee. Please contact us before shipping so we can explain the applicable arrangements.
Refund Process
After receiving a return, we aim to inspect it and process an approved refund within 3–5 business days. Refunds are issued to the original payment method. Once processed, your bank or card issuer typically takes an additional 5–10 business days to post the credit; timing can vary by institution. We will let you know if a return is not approved and explain the reason. Contact us if your refund has not appeared after this period.
Order Cancellation
If you wish to cancel before your order ships, contact us immediately. If we are able to cancel it before shipment, we will issue a full refund to your original payment method without an additional cancellation or handling fee. If the order has already shipped, cancellation is no longer available; please follow our return and refund process after delivery.
Contact Us
Store Name: Joyeria Gomez & Marg
Address: 5115 W Alameda Ave, Denver, CO 80219
Phone: +13039558788
Email: info@joyeriagomezmarg.com
Opening Hours:
Monday: 10 AM–6 PM
Tuesday: 9 AM–6 PM
Wednesday (Veterans Day): 10 AM–6 PM; hours might differ
Thursday: 9 AM–6 PM
Friday to Saturday: 10 AM–6 PM
Sunday: 11 AM–6 PM
Mountain Time (Denver local time)
Response Time: We respond within 24 hours.