Shipping Policy

Shipping Coverage

Joyeria Gomez & Marg ships orders within the United States only. We do not offer international shipping.

Order Processing and Cutoff Time

Orders are processed within 1–3 business days. Our daily order cutoff is 2:00 PM Mountain Time (Denver local time). Orders received after the cutoff, on weekends, or on U.S. public holidays begin processing on the next business day. Business days are Monday through Friday, excluding U.S. public holidays.

Shipping Cost and Delivery Time

Shipping is free on all U.S. orders, with no minimum purchase. Once an order has been handed to the carrier, delivery generally takes 3–5 business days. Allow approximately 4–8 business days in total for processing and transit. Delivery estimates are not guarantees and may be affected by weather, carrier delays, holidays, or an incomplete address.

Delivery Partner

Our delivery partner is UPS. Please check your shipping address before placing your order and contact us promptly if you notice an error.

Tracking Your Order

After your order ships, we will email a shipping confirmation with a tracking number. Use that number on the UPS website to follow your package. If you have an account, you may also check the order status there. If you have not received a tracking number within 3 business days after placing your order, please contact us with your order number and email address.

Order Cancellation

If you wish to cancel before your order ships, contact us immediately. If we are able to cancel it before shipment, we will issue a full refund to your original payment method without an additional cancellation or handling fee. If the order has already shipped, cancellation is no longer available; please follow our return and refund process after delivery.

Contact Us

Store Name: Joyeria Gomez & Marg
Address: 5115 W Alameda Ave, Denver, CO 80219
Phone: +13039558788
Email: info@joyeriagomezmarg.com

Opening Hours:
Monday: 10 AM–6 PM
Tuesday: 9 AM–6 PM
Wednesday (Veterans Day): 10 AM–6 PM; hours might differ
Thursday: 9 AM–6 PM
Friday to Saturday: 10 AM–6 PM
Sunday: 11 AM–6 PM
Mountain Time (Denver local time)

Response Time: We respond within 24 hours.